Coronavirus Covid 19 Update - 23 March 2020

As of 24 March 2020 all appointments will be cancelled, if you feel you need to speak to a GP urgently please call the practice 

Latest guidance from NHS England:

Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not come to the surgery, we can support you over the phone.

You do not need to contact 111 to tell them you're staying at home.  

Testing for coronavirus is not needed if you're staying at home.  To stay updated follow the government advice


We will not except early prescription requests and any early requests will not be processed. We are sticking to our current policy which is 2 weeks before the medication is due. 

Please nominate a chemist so we can send it straight there to avoid coming to the practice.

Please use the practice letterbox for dropping off a prescription.  

All appointments will be converted to telephone or postponed if they are non urgent.

Booking and cancelling appointments with Dolphins Medical Centre, Haywards Heath Repeat Prescription ordering at Dolphins Health Centre, Haywards Heath Health advice for patients - Dolphins Surgery, Haywards Heath Child Immunisations - Dolphins Practice, Haywards Heath
› Need an appointment? › Ordering your prescriptions › Self-Care Leaflets › Children's immunisations

Do you really need an appointment? Please check our 'self help' guide first to see if there is a better alternative.

Appointments are for the named person only. You may express preference for a GP but subject to availability, you may be offered an alternative GP or health professional.

Repeat prescriptions can take up to 48 hours to process so please ensure your request reaches the Practice at least three working days before you need your medication renewed.

Please send your repeat prescription by post, by fax (01444 451532) or bring it in in person to the Practice.  We do not take medication requests over the phone unless you are housebound or a carer.

Dolphins Practice are pleased to offer our patients a number of PDF health advice leaflets to view or download and keep.

The leaflets cover a range of common health complaints including back pain, heartburn, headaches, children's fevers and sore throats.

Please go to the Health Advice tab for more details.

Please see this section for advice on the schedule for getting your child immunised from birth through to 18 years of age.

The recommended schedule is based upon the latest up to date advice from the 'UK Joint Committee for Vaccination and Immunisation' (JCVI).


Exciting news about the practice - 02/04/2019

To see our Latest announcement please view our patient letter from Dr Arundale, Dr Harrison and Dr Brumwell.

New patients 

We regret that we have 'capped' our list which means we may be unable to accept new patients as of 1st February 2019.

Please be advised that because we have reached in excess of 10,000 patients registered at Dolphins Practice our patient registrations are now capped with effect from Friday 1st February 2019.

 We regret as we have capped our list we may be unable to accept new patients.  This decision has been taken in order for the practice to continue safely providing NHS services to our currently registered patients. 

Information on where to register at other surgeries in the area can be found on the NHS Choices website

Evening and weekend GP appointments

GP Practices in Crawley, Horsham and Mid Sussex are working together to provide more appointments in the evenings and at weekends at our GP hubs. Registered patients can book appointments through their own practice in the usual way, during normal opening hours. For further information please see this poster and this briefing document

New appointment system trial

With effect from Monday 2nd July 2018 the Dolphins Practice will be trialling a new appointment system. Find out more in this document

'Nosey' patient advisors

The patient advisors are members of the practice team and it has been agreed they should ask patients “why they need to be seen”. Patient Advisors are trained to ask certain questions in order to ensure that you receive the best care possible. Find out more by reading this document

Be prepared 

We have added the links below to assist in ensuring patients have access to the right care, in the right place, at the right time:

GP Services - extended access survey 2017

Clinical Commissioning Groups (CCGs) plan and buy healthcare services for the local population in your area.

National funding is available from 2018 to improve access to GP services.  This includes ensuring that everyone has more convenient access to GP services, including a mixture of same day and routine appointments on weekday evenings and after 6.30pm, and at weekends based on local needs.  This piece of work is known as 'delivering extended access to GP services'.  

As part of the engagement work on extended access the CCGs will seek views from patients and the public on what services they would benefit from accessing and when during these times.  We will also be looking at local information on the use of services such as GP Out of Hours, to sit alongside patient and public feed back to inform decisions about how the service might be provided.

The CCGs have commissioned a survey and are asking patients and the public to respond.  The survey will take around 5 minutes to complete and is anonymous.

Click on the following link to access the survey:

 Frequently asked questions: FAQ - Extended access to GP Services

Patient Participation Group - Chairman's Annual Report 2017

Our PPG chairman has compiled an annual report for 2016 - 2017 which you can view and download in PDF format

Pregnant? - New Self-Referral System at Brighton and Sussex University Hospitals Trust

To register your maternity care at either The Royal Sussex County Hospital in Brighton or The Princess Royal Hospital in Haywards Heath, all you need to do is: go to, Fill in the form and click send.

That’s it! You are now able to contact your Community Midwife  (via the Practice) for your first booking appointment.

Latest Care Quality Commision Report

Dolphins Practice was assessed by the CQC (The independent regulator of health and social care in England in October 2016, who gave us an overall rating of 'Good'. Please click on the link below for a more detailed report:

QC rated as good - click to see report

Healthwatch West Sussex

Healthwatch West SussexHealthwatch West Sussex is an Independent Health Complaints Advocacy Service (IHCAS). Healthwatch West Sussex exists to make health and care services work for the people who use them. They give people across West Sussex the opportunity to have their say about health and care services. Healthwatch are an independent organisation but have a statutory voice, meaning commissioners and providers have to listen to them.

Telephone: 0300 012 0122
Write to: Healthwatch West Sussex, The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW

Electronic Prescription Service

The Electronic Prescription Service (EPS) is a new NHS service that allows your GP to send your prescription to a nominated pharmacy. This service is only suitable for patients - a) If you are on regular medication. b) Have a stable condition. c) Collect your medication from the same place. Please read this document carefully before deciding if this service is suitable for you.

Named Accountable GP

All Dolphins Practice patients have a named accountable GP.

Friends and Family Survey.

Your views are important to us - please take our Friends and Family Survey By following this link - Thank you.

Mobile Numbers and Email Addresses

Please can you let us have your mobile phone number' and advise us of your email address so that we can use these to contact you. Simply download and return our Consent to leave Telephone Messages and emails form.

Patient Participation Group Newsletter

The latest edition of Healthwise, our PPG's newsletter is avilable as a PDF file to view and download

Care Quality Commission (CQC) Report

The job of the CQC is is to check whether hospitals, GP Practices, care homes and care services are meeting essential standards. View our CQC Report carried out in March 2014.

Patient Survey Report 2014 -2015

The results of our 2014 - 2015 Patient Survey are now available to view and download. The survey results have been vey helpful in formulating an action plan to improve our provision of healthcare services to our patients.

Changes to the Way We Make Travel Appointments

Patients who are travelling need to complete a questionnaire before an appointment is booked by our receptionists. Once we have received your completed questionnaire you will be contacted by us. Please allow at least 8 weeks before travelling. Read more about our travel health services

Stop Smoking Clinics

Please ring 01444 414767 to book an appointment with Carol. She will give you the support and encouragement you need to give up for good. Take the first step now to stopping smoking. Read more about smoking cessation

Sign up for Online Patient Services

Online access to appointment booking and repeat prescription is available. Registration is simple - Download our internet access application form, then for security we will need you to bring this into the Practice with some proof of ID, before we give you a username and first password.  Acceptable ID is a photo driving licence or a passport., Rightcarerightnow and NHS Choices

Please take a look at the following websites and which offer extensive help and advice for managing a wide variety of health complaints and illnesses and (NHS Choices), which also has many pages of health advice and allows you to search for local healthcare providers.

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Dolphins Practice in the last financial year (2017-2018) was £50,274 before tax and National Insurance. This is for no full time GPs, 8 part time GPs, and no locum GPs who worked in the practice for more than six months.

How does this compare to the previous financial year?


The average pay for GPs working in Dolphins Practice in the last financial year (2016-2017) was £31,069 before tax and National Insurance.  This is for no full time GPs, 9 part time GPs and one locum GP who worked in the practice for more than six months.


The average pay for GPs working in Dolphins Practice in the last financial year (2015 - 2016) was £46,721 before tax and National Insurance. This is for 2 full time GPs, 7 part time GPs, and one locum GP who worked in the practice for more than six months.


The average pay for GPs working in Dolphins Practice in the financial year (2014 - 2015) was £63,839 before tax and National Insurance. This was for 4 full time GPs, 4 part time GPs and no locum GPs, who worked in the practice for more than six months.

Disabled Facilities


Our practice has access for wheelchairs.