Covid-19 CoronavirusCovid 19 Update - 31 July 2020

Please be assured the practice is working really hard to prepare for this year’s flu season, we will update you with clinic dates as soon as we have them. This year’s flu campaign will include patients over the age for 50 following the government’s announcement last week.

We are asking all of our patients to wear their own face coverings (scarf or mask) if attending the practice. This is to ensure the safety of both the staff and the patients. Thank you for your cooperation.

Please click here to see an updated letter to all our patients on how we are managing the backlog of work as the lockdown restrictions are being lifted. 

Please be aware any digital image submitted as part of an online consultation will be stored within your clinical notes.

Latest guidance from NHS England:

Stay at home if you have coronavirus symptoms

Stay at home for 10 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • sudden loss of taste or smell

Do not come to the surgery, we can support you over the phone.

You do not need to contact 111 to tell them you're staying at home. We are unable to issue sick notes for coronavirus, if you require a self isolation note please click here

Testing for coronavirus is not needed if you're staying at home.  To stay updated follow the government advice

Further information and help

For more information please see the helpful links below:

Maternity Leaflets 

The following leaflets will be helpful for expectant mothers

Relate counselling during the COVID-19 pandemic

 Relate provides counselling on all aspects of relationships, for individuals, couples, families and children and young people aged 11 to 19.

 Although Relate’s face-to-face work has stopped, they are still here to provide counselling and support both online and by telephone, and one-off counselling sessions, for people who may be experiencing anxiety and stress, due to the current situation.

 More information is available here or to make an appointment on the following numbers:

Prescriptions:

We will not accept early prescription requests and any early requests will not be processed. We are sticking to our current policy which is 2 weeks before the medication is due. 

Please nominate a chemist so we can send it straight there to avoid coming to the practice.

Please use the practice letterbox for dropping off a prescription.  

All appointments will be converted to telephone or postponed if they are non urgent.

For help with prescription delivery in West Sussex call 0330 222 7980 or click here for more information 

Booking and cancelling appointments with Dolphins Medical Centre, Haywards Heath Repeat Prescription ordering at Dolphins Health Centre, Haywards Heath Health advice for patients - Dolphins Surgery, Haywards Heath Child Immunisations - Dolphins Practice, Haywards Heath
› Need an appointment? › Ordering your prescriptions › Self-Care Leaflets › Children's immunisations

Do you really need an appointment? Please check our 'self help' guide first to see if there is a better alternative.

Appointments are for the named person only. You may express preference for a GP but subject to availability, you may be offered an alternative GP or health professional.

Repeat prescriptions can take up to 48 hours to process so please ensure your request reaches the Practice at least three working days before you need your medication renewed.

Please send your repeat prescription by post or bring it in in person to the Practice.  We do not take medication requests over the phone unless you are housebound or a carer.

Dolphins Practice are pleased to offer our patients a number of PDF health advice leaflets to view or download and keep.

The leaflets cover a range of common health complaints including back pain, heartburn, headaches, children's fevers and sore throats.

Please go to the Health Advice tab for more details.

Please see this section for advice on the schedule for getting your child immunised from birth through to 18 years of age.

The recommended schedule is based upon the latest up to date advice from the 'UK Joint Committee for Vaccination and Immunisation' (JCVI).

 

Exciting news about the practice - 02/04/2019

To see our Latest announcement please view our patient letter from Dr Arundale, Dr Harrison and Dr Brumwell.

Evening and weekend GP appointments

GP Practices in Crawley, Horsham and Mid Sussex are working together to provide more appointments in the evenings and at weekends at our GP hubs. Registered patients can book appointments through their own practice in the usual way, during normal opening hours. For further information please see this poster and this briefing document

Latest Care Quality Commision Report

Dolphins Practice was assessed by the CQC (The independent regulator of health and social care in England in October 2016, who gave us an overall rating of 'Good'. Please click on the link below for a more detailed report:

QC rated as good - click to see report

Healthwatch West Sussex

Healthwatch West SussexHealthwatch West Sussex is an Independent Health Complaints Advocacy Service (IHCAS). Healthwatch West Sussex exists to make health and care services work for the people who use them. They give people across West Sussex the opportunity to have their say about health and care services. Healthwatch are an independent organisation but have a statutory voice, meaning commissioners and providers have to listen to them.

Telephone: 0300 012 0122
Email: helpdesk@healthwatchwestsussex.co.uk
Write to: Healthwatch West Sussex, The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW
Website: www.healthwatchwestsussex.co.uk

Disabled Facilities

disabled

Our practice has access for wheelchairs.

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