Covid-19 Coronavirus

 Patient information Point.

The Patient Information Point is a service run by the Referral Support Service in Sussex. It is designed to provide patients with an easy to access central point for queries relating to outpatient referrals within hospitals. If you have any questions relating to their appointments, from how the wait times are likely to be, to whether they can change hospitals for a sooner appointment can be directed to the Referral Support Service and Patient Information Point teams and they will endeavor to either answer the question directly or investigate further and provide support to patients on their referral pathways.

 Please contact the Referral Support Service and Patient Information Point on:

01293 300270.

Covid-19 Mass Vaccination Clinics

 If you book an appointment to be vaccinated at one of the large scale clinics in Brighton or Crawley but subsequently receive an invitation from the practice to go to Clair Hall, it would help us enormously if you could let us know that you are going to Brighton or Crawley.  

 We are not able to tell if you book an appointment at Brighton/Crawley and will only receive notification that you have been vaccinated a few days after your appointment.  If we know that you do not want an appointment at Clair this will save us a lot of time trying to contact you repeatedly and will mean that another patient can be booked in to Clair.

You can either phone us to let us know or you can send us a message via Messenger.  This would really help us and ensure

that those still waiting are vaccinated more quickly.

 Huge thanks in advance

Warning over COVID vaccination scams

 Be on your guard against fraudulent text and email messages as new scams are being sent to patients.

 People are receiving a text or email notification of their ‘vaccination appointment’ and are being asked to confirm it by clicking on a link.

 This looks very similar to the genuine texts being sent to patients to arrange their appointments at the GP led vaccination services.

 Please follow the advice below.

  • The COVID-19 vaccination is ONLY available from the NHS and it is FREE – you will never be asked to pay for it or give your bank details.
  • If you receive a call you believe to be fraudulent, hang up.
  • If you receive a text or email that you believe to be fraudulent please delete it. Please be assured that if you don’t respond because you are worried and it is a genuine text or email, you will remain on the vaccination list and be contacted again
  • If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, report it to Sussex Police online or by calling 101.

 Guidance on official NHS texts

  • An official NHS text message from your GP practice or the organisation arranging the appointments for your GP practice such as the local GP Federation will include their details such as the name of the Practice, group of Practices or the name of the Federation working on their behalf. It may also include details of the vaccination centre. Scam text messages and emails usually don’t include this information 
  • An official NHS text message from the national booking system will be a reminder text so will include details of your booked appointment include date, time and location

 If you have any further concerns about something you have received please contact the Sussex COVID-19 vaccination programme team on [email protected]


Please do not bring anyone with you to your appointment. If you are bringing your child they must only be accompanied by one parent. Please do not arrive early for your appointment. If you do you will be asked to wait in your car or outside the Practice, this is to prevent large numbers waiting in the waiting room. You must only come to the Practice if you have been invited to do so.

Our phone lines are extremely busy so please bear with us and do not attend the practice because of difficulty getting through on the phones.

All the staff at the Dolphins Practice appreciate your support during these difficult times.

UPDATE– 29.12.20

Our Services are Continuing

As an essential public service, we are still open and continue to provide services to you in as close to normal a way as possible.

Most initial contacts with a GP will take place via a phone or video consultation; if you need to attend the practice for a face to face consultation, you will be invited to do so. Our nurses continue to provide a mainly face to face service.

Free Flu Vaccination

If you have not yet had your flu vaccination, please could we urge you to have this done? We have recently received our supplies of flu vaccine for 50-64 year olds and we are very happy to extend the invitation to you to have this additional protection.

We have not yet moved into the flu season but, with colder weather due in the new year, it is likely to start soon. If you develop flu-like symptoms, it is essential that we know whether these are caused by Covid or flu, so that we can treat you quickly and appropriately.

Tier 4 Covid Status

As we move into Tier 4, we may be taking some steps to reduce the risk of infection to you and our staff.  These include the temporary suspension of some non-essential services.

Covid Vaccine

The first batch of Covid vaccine is due to reach us at the very end of December. It is to be used for those in the nationally-determined priority cohorts.

You may be aware that the vaccine has a very short “shelf life”, so we will be inviting you to attend to have the vaccine administered at short notice. Please understand that the short notice is due to the make-up of the vaccine and cannot be avoided.  Please do all you can to have the vaccine to keep you safe. Finally please do not contact us with queries on the vaccine – we will be in touch with you.

For more information, see here:

Help Us to Help You

May we remind you of the following:

  • Please avoid coming to the practice if possible – e.g. request repeat prescriptions electronically
  • You may not come to the practice if you have any of the following symptoms:
    • High temperature
    • Persistent cough
    • Loss of taste/sense of smell
  • If you are asked to come to the practice and are unable to come unaccompanied, please only bring one carer with you. If you are a parent and have been asked to bring your child to the practice, please come alone – i.e. not with other children or a second parent.

With our thanks and very best wishes for a safe and Happy (if very different) Christmas,

 Drs Brumwell, Chan, Coupe, Dias, Harrison, Hazan, Pearce, Quinlan and Taylor.




We are aware of the government guidelines regarding flu vaccines for 50 - 64 year olds, the practice is unable to offer this service at this time.

Please click here for more information. 

Covid 19 

We are asking all of our patients to wear their own face mask if attending the practice. This is to ensure the safety of both the staff and the patients. Thank you for your cooperation.

COVID-19 vaccination update

Please do not contact the practice to ask for a COVID-19 vaccination. You will be contacted when you are eligible.

To enable everyone to get the vaccine in a safe and controlled way, a prioritisation list has been established so the vaccine can be delivered to groups who need it first.

We have been asked by NHS England to start delivering the COVID-19 mass vaccination programme. This will be done by working together with other local GP Practices (called a Primary Care Network) to provide the vaccines, rather doing vaccinations here at the practice.

For more information, please visit rather than contacting the practice with queries.

Please click here to see our most recent patient letter keeping you up to date with the latest government advice and guidance. 

Please be aware any digital image submitted as part of an online consultation will be stored within your clinical notes.

Please click here for information about NHS volunteer responders 

Latest guidance from NHS England:

Stay at home if you have coronavirus symptoms

Stay at home for 10 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • sudden loss of taste or smell

Do not come to the surgery, we can support you over the phone.

You do not need to contact 111 to tell them you're staying at home. We are unable to issue sick notes for coronavirus, if you require a self isolation note please click here

Testing for coronavirus is not needed if you're staying at home.  To stay updated follow the government advice

Further information and help

For more information please see the helpful links below:

Maternity Leaflets 

The following leaflets will be helpful for expectant mothers

Relate counselling during the COVID-19 pandemic

 Relate provides counselling on all aspects of relationships, for individuals, couples, families and children and young people aged 11 to 19.

 Although Relate’s face-to-face work has stopped, they are still here to provide counselling and support both online and by telephone, and one-off counselling sessions, for people who may be experiencing anxiety and stress, due to the current situation.

 More information is available here or to make an appointment on the following numbers:

  • Crawley, Horsham and East Grinstead Mondays to Fridays 9am to 5pm 07799 170582 or 07423 147915 or email [email protected]
  • Chichester Mondays, Tuesdays and Thursdays 9am-1pm, 07523 344139 or email [email protected]
  • Brighton, Hove, Eastbourne, Worthing & Districts  For general enquiries call 01273 697 997 or email [email protected]


We will not accept early prescription requests and any early requests will not be processed. We are sticking to our current policy which is 2 weeks before the medication is due. 

Please nominate a chemist so we can send it straight there to avoid coming to the practice.

Please use the practice letterbox for dropping off a prescription.  

All appointments will be converted to telephone or postponed if they are non urgent.

For help with prescription delivery in West Sussex call 0330 222 7980 or click here for more information 

Booking and cancelling appointments with Dolphins Medical Centre, Haywards Heath Repeat Prescription ordering at Dolphins Health Centre, Haywards Heath Health advice for patients - Dolphins Surgery, Haywards Heath Child Immunisations - Dolphins Practice, Haywards Heath
› Need an appointment? › Ordering your prescriptions › Self-Care Leaflets › Children's immunisations

Do you really need an appointment? Please check our 'self help' guide first to see if there is a better alternative.

Appointments are for the named person only. You may express preference for a GP but subject to availability, you may be offered an alternative GP or health professional.

Repeat prescriptions can take up to 48 hours to process so please ensure your request reaches the Practice at least three working days before you need your medication renewed.

Please send your repeat prescription by post or bring it in in person to the Practice.  We do not take medication requests over the phone unless you are housebound or a carer.

Dolphins Practice are pleased to offer our patients a number of PDF health advice leaflets to view or download and keep.

The leaflets cover a range of common health complaints including back pain, heartburn, headaches, children's fevers and sore throats.

Please go to the Health Advice tab for more details.

Please see this section for advice on the schedule for getting your child immunised from birth through to 18 years of age.

The recommended schedule is based upon the latest up to date advice from the 'UK Joint Committee for Vaccination and Immunisation' (JCVI).


Exciting news about the practice - 02/04/2019

To see our Latest announcement please view our patient letter from Dr Arundale, Dr Harrison and Dr Brumwell.

Evening and weekend GP appointments

GP Practices in Crawley, Horsham and Mid Sussex are working together to provide more appointments in the evenings and at weekends at our GP hubs. Registered patients can book appointments through their own practice in the usual way, during normal opening hours. For further information please see this poster and this briefing document

Latest Care Quality Commision Report

Dolphins Practice was assessed by the CQC (The independent regulator of health and social care in England in October 2016, who gave us an overall rating of 'Good'. Please click on the link below for a more detailed report:

QC rated as good - click to see report

Healthwatch West Sussex

Healthwatch West SussexHealthwatch West Sussex is an Independent Health Complaints Advocacy Service (IHCAS). Healthwatch West Sussex exists to make health and care services work for the people who use them. They give people across West Sussex the opportunity to have their say about health and care services. Healthwatch are an independent organisation but have a statutory voice, meaning commissioners and providers have to listen to them.

Telephone: 0300 012 0122
Email: [email protected]
Write to: Healthwatch West Sussex, The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW

Disabled Facilities


Our practice has access for wheelchairs.

See more news